The Elephant

We offer a refund and/or exchange within the first 15 days of your purchase, if 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

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1. Customers have 15 days from the date of receipt to request a refund for their purchase.

NOTE: This is not applicable to custom-ordered artworks.

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2. Refunds will only be issued for items that are damaged or defective.

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3. To request a refund, customers must contact the gallery and provide evidence of the damage or defect.

The gallery reserves the right to refuse a refund if the damage or defect is deemed to be caused by the customer.

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If a refund is approved, the customer will receive the full purchase price, minus any shipping and handling fees.

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4. The customer is responsible for returning the item in its original packaging and condition.

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5. The customer is responsible for all shipping costs related to the return of the item.

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6. Refunds will be processed within 14 business days of receipt of the returned item.

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7. If a customer has any questions or concerns regarding their purchase, they are encouraged to contact the gallery prior to making a purchase.

AFRO-BLISS GALLERY is committed to providing prompt and secure shipping of all art purchases. This shipping policy outlines our procedures for shipping and delivery of art pieces.

1. Overview:

Each art piece is accompanied by the following:

• a certificate of authenticity, authenticated by the artist and AFRO-BLISS GALLERY, stating the details of the art piece. This certificate guarantees the originality of the purchased contemporary African art.

• a biography of the African artist (soft copy)

• Instructions on how to care for your art piece. 

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2. Shipping Options:

We offer standard shipping and express shipping options to customers within Canada and the United States. Delivery times vary based on your location and the shipping option selected at the time of checkout.

 

3. Shipping Costs:

Shipping costs are calculated based on the size, weight, and destination of the art piece. The cost of shipping within Canada will be displayed at the time of checkout and is included in the total purchase price.

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NOTE: For international shipping, kindly provide us with the details of your city, country, and postal/zip code, along with the specific art piece (s) you are interested in. In addition, kindly let us know your preferred airport for air freight quotes or sea port for sea freight quotes.

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Airfreight: The cost of airfreight quotes is based on weight and certain additional fees, such as for documentation and fumigation. This method is ideal for smaller crates or individual sculptures. With transit times typically measured in days, airfreight offers relatively quick delivery. However, it's important to factor in extra time for payment processing, document preparation, and customs clearance upon arrival.

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Seafreight: Seafreight quotes are determined by volume, unless the weight of a consignment exceeds the expected proportion for its size, in which case the charges may be adjusted. This method is ideal for shipping larger crates containing multiple sculptures or a single, very large piece. A minimum charge of one cubic meter applies, so it becomes cost-effective to choose sea freight when the volume of a shipment approaches this size. Despite being more affordable, seafreight is slower with transit times measured in weeks. It's important to factor in extra time for payment processing, document preparation, and customs clearance upon arrival, resulting in a total shipment time that could span several months.

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4. Tracking Information:

Once your art piece has been shipped, you will receive a tracking number and delivery updates via email. You can track your shipment by visiting the carrier's website and entering the tracking number.

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5. Delivery:

All art pieces are packaged with care to ensure they arrive in the same condition they were purchased in.

Delivery times vary based on your location and the shipping option selected, but we aim to deliver all art pieces within 5-10 business days.

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6. Signature Requirements:

All art pieces are shipped with a signature requirement upon delivery to ensure the artwork is received by the intended recipient.

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7. Damaged or Lost Packages:

Your order is 100% protected in case of any damage or loss. So if your art piece arrives damaged, please contact us immediately at info@afro-blissgallery.ca. We will work with the shipping carrier to resolve the issue and ensure that a replacement art piece is delivered to you as soon as possible. If a package is lost in transit, we will work with the shipping carrier to locate the package and deliver a replacement art piece if necessary.

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8. Contact Information:

For questions or comments regarding our shipping policy, please contact AFRO-BLISS GALLERY at info@afro-blissgallery.ca.

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